Shipping policy

SHIPPING POLICY

RCS ships all orders via USPS or Fed Ex, in generic packaging, with tracking information provided. You will be notified via email when your order ships.

Expedited and overnight shipping is available. If needed, please call our customer service department, to place your order, and pay for the extra shipping charges. 440-508-9000 ext 302.

The customer is responsible for providing an accurate shipping address, the USPS or Fed Ex recognizes, delivers to, and is a secure location. RCS is not responsible for items where tracking shows as delivered, but not received by customer.

If an order is returned to RCS as undeliverable, the customer will be responsible for any additional postage required to re-ship the package.

RCS is not responsible for an order once it has left our facility. Signature confirmation and insurance are available on request. The customer is responsible for the cost of insurance or signature confirmation. If insurance or signature confirmation is needed, please contact our Customer Service Department. 440-508-9000 ext 302.

RCS has a flat rate of $8.50 for domestic orders (express). RCS is not responsible for any custom or tax charges.

RCS ships to APO/FPO via USPS.

Special instructions cannot be added to your shipping label.

LEAD TIMES AND ORDER STATUS

LEAD TIME - Orders are shipped within 1-3 Business days, unless otherwise specified.

ORDER STATUS –You will receive a confirmation email, when your order is received. You will also receive an email when your order ships. There will be tracking information on this email.

Log in to your account on our web store and you will be able to see the status of your order.

   Awaiting Fulfillment: Your order has been received and payment processed.

   Shipped: A shipping label has been generated and your order is leaving our facility. Please allow up to 24 hours for tracking information to be available.

If you placed your order as a “Guest”, you will not be able to log in and see your order status.

ADDITIONAL QUESTIONS

Please feel free to contact us with any questions or concerns you may have. Emailing is the most efficient way. This allows us a chance to review your order and /or research your question, prior to getting back to you. We do our best to answer each email within one business day.

You are always welcome to contact our customer service department at 440-508-9000 ext 302 Monday through Friday 8:30am to 5pm EST  

Our mailing address is Raven Concealment Systems 7889 Root Rd North Ridgeville OH  44039.  We do not have a storefront. 

All of our products use materials from the USA and are made in the USA.